Mapping the Agent Journey is more than just a time saver for agents

Mapping the Agent Journey is more than just a time saver for agents

Author: 
Adrian Botta

Adrian Botta is a Data Scientist at ASAPP, where he builds products to help our customers understand how agents can more effectively use their tools and identify opportunities for automation. Prior to ASAPP, Adrian studied Economics and Statistics at Carnegie Mellon University and worked at PwC’s AI Accelerator, focused on building natural language processing and computer vision models for customers in construction management, healthcare, and reinsurance.

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